ASHARIO Managers Assistant
In the role of a Managers Assistant, you are the managers right hand supporting the overall brand experience, motivating and educating our team to promote loyalty and deliver profitability for the store. Must be a proven leader who is entrepreneurial and passionate about what they do and ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising, and handling product shipments.
Assists customers in the selection of products, while providing information about the materials, technology, and functionality.
Meet sales targets and ensure the business achieves profitability by supporting the Store Manager in controlling costs (labor, supplies, inventory, etc.)
Ensures ASHARIO's customer service standards are upheld by listening to customer’s wants and needs and providing product information when required.
Maintains store appearance; assists in processing and replenishing merchandise and assist with customer service inquiries.
Maintain superior levels of merchandising in the store, ensuring that product displays are attractive, space-efficient, and secure.
Assist the management team in the training and supervising of employees.
Handle transactions with 100% accuracy.
Accurately complete bank deposits and maintain balancing information files.
Comply with retail policies regarding inventory control, sales procedures, etc.
Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
Enforce existing store standards in the absence of a store manager.
Ensure building security is upheld by proper use of alarm systems and store security devices.
Ensure that store is opened and closed in accordance with hours of business.
Honed critical thinking and decision-making skills.
Demonstrates strong time management and organization skills.
Cannabis knowledge and industry background.
A strong sense of personal integrity.
The ability to work independently with little supervision.
Excellent listening and communication skills.Customer service experience/skills.
Supports an environment of genuine customer connection.
Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience.
Demonstrates extraordinary service.
Takes ownership of individual awareness of product knowledge.
Is knowledgeable of trends and supports brand messaging.
Gains understanding of how merchant skills impact business and the customer experience.
Supports new hires through mentorships self-aware and focused on self-development.
Collaborates with the team during the morning and closing meetings.
Possesses strong written and verbal communication skills, strong assessment and decision-making skills.
Provides insight to ASHARIO's Manager in relation to the customer experience to the leadership team.
Participates in ongoing staff education and through sharing of product knowledge.
At least 2 years experience in a retail environment.
Proven success in offering an exceptional customer experience.
A passion for our product and changing the way the world sees cannabis.
A desire to have fun, laugh and support the customers and team members journey along the way.
You must be at least the minimum required legal age in your province, and be able to pass a police background check.
You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course and be able to provide a
copy of the certificate.
First Aid/CPR training an asset. (must be able to provide a current copy of certificate)
To keep all staff and customers safe during COVID-19 we follow all applicable rules and provincial/local guidelines including masks forall staff and customers, as well as enhanced cleaning and sanitation throughout the store.