We are looking to employ a knowledgeable and experienced Cannasseur to assist customers in selecting suitable cannabis products. The responsibilities of the Cannasseur include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns. You should also be able to answer customers' questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.
Supervise all activities that take place on the retail sales floor and business premises.
Listen to customer complaints, diffuse tense situations and resolve any customer-facing issues.
Open and close the store and facilitate seamless shift turnovers.
Communicate goals clearly and inspire all team members to achieve given targets while leading by example and paving the way for improving our goals as a company.
Coach and inspire employees to grow with the company
Ensure that all customers are being treated with the highest level of customer service.
Perform cash drops and assist the General Manager with any cash management and staff duties.
Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
Maintain positive customer relationships to establish a loyal customer base
Maintain and routinely update knowledge of new product inventory and the cannabis industry as a whole.
Process customers' payments using the dispensary's Point of Sale (POS) system.
Ensure that the dispensary is clean and well-organized at all times.
Be responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment.
Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.
MUST be able to pass a background check and obtain all licences pertaining to AGCO standards
MUST have CanSell certification
MUST be 19 years of age or older
Ownership mindset - self-starters who know how to figure things out and know when to ask for help
Strong interpersonal skills to be able to effectively handle a wide array of customers and staff
Professionalism and the ability to communicate effectively with customers, upper management and vendors
High school diploma; associate degree preferred; Bachelor's Degree even better!
Desire to learn about cannabis
Strong attention to detail
Professional, tidy appearance and good personal hygiene
Ability to consistently work weekdays; the flexibility to sometimes work nights, holidays and weekends
Experience sales 1 year (Preferred)
Retail management: 1 year (Preferred)
Customer service: 1 year (Preferred)
To keep all staff and customers safe during COVID-19 we follow all applicable rules and provincial/local guidelines including masks for all staff and customers, as well as enhanced cleaning and sanitation throughout the store.