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CUSTOMER CONNECTION
Supports environment of genuine customer connection
Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
Demonstrates extraordinary service
Takes ownership of individual awareness of product knowledge
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PRODUCT KNOWLEDGE
Is knowledgeable of trends and supports brand messaging
Gains understanding of how merchant skills impact business and the customer experience
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TEAM WORK
Supports new hires through mentorships self-aware and focused on self-development
Collaborates with the team during morning and closing meeting
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LEADERSHIP
Possesses strong written and verbal communication skills, strong assessment and decision-making skills
Provides insight to AshArio's Manager in relationship to the customer experience to the leadership team
Participates in ongoing staff education and through sharing of product knowledge
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QUALIFICATIONS
At least 1 years’ experience in a retail environment
Proven success in offering an exceptional customer experience
A passion for our product and changing the way the world sees cannabis
A desire to have fun, laugh and support the customer and team member journey along the way
You must be at least the minimum required legal age in your province, and be able to pass a police background check
You must have passed the provincial or territory training course (example Alberta’s SellSafe) and be able to provide a copy of the certificate
First Aid/CPR training an asset (must be able to provide current copy of certificate)
COVID-19 CONSIDERATIONS
To keep all staff and customers safe during COVID-19 we follow all applicable rules and provincial/local guidelines including masks for all staff and customers, as well as enhanced cleaning and sanitation throughout the store.
