Frequently Asked Questions

Most Popular 

HOW WILL MY ORDER BE DELIVERED?

Our delivery options have changed as we react to COVID-19. Delivery instructions are listed down below.

- Please meet your delivery driver curbside with your ID and the Credit Card used for the purchase.

- Delivery orders must be pre-paid at checkout. 

- Delivery orders must be placed by 10:50pm for Same Day Delivery. 

 

CAN I CHANGE OR CANCEL MY ORDER AFTER I’VE PLACED IT?

Orders cannot be cancelled.

Because our team assembles your order very soon after you place it, if you notice an error right after receiving your order confirmation, you should immediately call our customer service line at 416 477 9333 to see if the order can be changed.

 

WILL I HAVE TO SHOW MY ID WHEN I RECEIVE MY ORDER?

Yes, you will need to show a valid government-issued photo ID which proves you are 19 years of age or older to the delivery driver. 

 

THE PRODUCT I WANTED TO PURCHASE IS SOLD OUT. WHEN WILL YOU GET MORE STOCK?

As soon as products are replenished, they will be available on our website. We encourage you to check back regularly.

 

Cannabis Info

DO YOU HAVE VEGAN OR GLUTEN-FREE EDIBLES?

Regulations prohibit claims which reference special dietary requirements such as vegan or vegetarian. However, indicating possible allergens, gluten, or sulphites is a mandatory labelling requirement for all edible products. See nutritional label for a full list of ingredients.

 

DO EDIBLE PACKAGES INDICATE IF THE PRODUCT IS NUT-FREE?

Indicating possible allergens, gluten, or sulphites is a mandatory labelling requirement for edible products. All edible packaging will list potential allergens that are, or could be, present in the product which includes peanuts and tree nuts.

 

ARE EDIBLES PRODUCED IN A NUT-FREE ENVIRONMENT?

It depends on the Licensed Producer's facility; however, all edible packaging will list potential allergens that are, or could be, present in the product which includes peanuts and tree nuts. Allergens are defined by the Canadian Food Inspection Agency.

 

DO HEMP AND CANNABIS PRODUCE DIFFERENT TYPES OF CBD?

In short, no. The molecule remains the same, regardless of which type of plant it comes from.

 

WHAT'S THE DIFFERENCE BETWEEN HEMP AND CANNABIS?

“Hemp” and “cannabis” are terms for the same species of plant, cannabis sativa. While the two have a similar appearance, the term “hemp” is used to classify cannabis plants that contain no more than 0.3% tetrahydrocannabinol (THC).

As with cannabis, Health Canada regulates hemp production and controls the type of hemp strains that producers are allowed to grow. Health Canada reports that because these strains contain so little THC, the psychoactive cannabinoid in cannabis, they cannot produce the “intoxicating effect” typically associated with cannabis use.

 

HOW DO I UNDERSTAND THE THC AND CBD CONTENT DISPLAYED ON MY CANNABIS PRODUCT LABEL?

In its natural state, cannabis has a low level of active cannabinoids. When cannabis is decarboxylated, either through heating or processing, its cannabinoid levels increase. So, the CBD and THC content are displayed on every product label in two ways.

On package labels, the first numbers, listed as “THC” and/or “CBD”, represent the active cannabinoid levels in the cannabis as purchased. Dried cannabis will have a low level of active cannabinoids because it hasn’t been heated yet.

The second numbers are listed as “Total THC” and “Total CBD.” These figures represent the active cannabinoid levels in the cannabis when ready for consumption. Because oil and capsule products have been processed (and the cannabinoids heated already), the second and first numbers will be the same between products. 

 

WHAT’S THE DIFFERENCE BETWEEN THC AND TOTAL THC ON A CANNABIS PRODUCT LABEL?

"THC” refers to the quantity of active cannabinoids contained in the product at the time of purchase before it is heated by vaping, smoking or cooking. “Total THC” refers to the levels of active cannabinoids in the cannabis after it has been prepared for consumption by heating through vaping, smoking or cooking. The “Total” cannabinoid content numbers are most helpful in identifying the potential potency that the product may have when consumed.

 

DO CANNABIS PRODUCTS HAVE AN EXPIRY DATE? HOW DO I KNOW IF MY PRODUCT IS FRESH?

Cannabis labels list the date that the cannabis was packaged, which indicates when the finished product was placed and sealed in its final packaging. Expiry dates, which are directionally used to communicate the stability of the product in regards to potency, are not mandatory in Health Canada regulations, so some licensed producers will provide them, but many do not.

If the product is properly stored in a dark, dry place and in an airtight container, it should maintain its full potency until opened.

 

HOW DO I CONTACT THE LICENSED PRODUCER OF MY PRODUCT?

Should you ever need to reach them, the licensed producer of every product must provide their name and contact details on the product label, including an email address and phone number.

Each product also includes a lot number which refers to a specific harvest, or “lot” of products, which helps trace it back to quality control processes. Take note of the lot number if making a product inquiry.

 

WHY IS THE CANNABINOID CONTENT LISTED DIFFERENTLY FOR DRIED FLOWER THAN IT IS FOR OILS OR CAPSULES?

To be precise about the cannabinoid content within each product, it is measured differently by format. Dried flower products list cannabinoid content in percentage relative to the total cannabis purchased. Pre-rolls and capsule content is measured in totals per unit, and oil content is listed in milligrams per milliliter.

 

WHY DOES LEGAL CANNABIS SOMETIMES COST MORE THAN WHAT’S AVAILABLE ON THE ILLEGAL MARKET?

While some of our prices (which include HST) might be higher than those encountered on the illegal market, when you buy from ashario.ca you’re getting tested, traceable, high-quality cannabis products.

 

HOW DO I GROW MY OWN CANNABIS PLANTS INDOORS?

Cannabis plants require a lot of attention and very specific conditions to thrive. You’ll need an enclosed space where you can control light and humidity. On average, indoor plants require 12 hours of light and 12 hours of darkness to promote flowering. Watering your indoor cannabis plants regularly with filtered water will help encourage growth.

 

WHEN WILL MY CANNABIS PLANTS BE READY FOR HARVESTING?

Cannabis should be harvested approximately 56–75 days after the plant flowers. Wait until approximately 60% of the trichomes on the buds turn from milky white to amber. To dry the flowers, use drying racks or hang in a warm, dry, dark, well-ventilated location and cure buds for 5-15 days depending on the density of the flowers and the drying conditions.

 

DO YOU OFFER REFUNDS FOR SEEDS THAT DO NOT GERMINATE?

No. Unfortunately, we do not provide refunds for seeds that do not germinate.

 

IS GERMINATION GUARANTEED?

No. Germination is not guaranteed because there are simply too many variables involved in the process. With proper cultivation, seeds will likely germinate within three days, but can take upwards of a full week to sprout.

 

WHY IS IT UNSAFE FOR YOUTH TO CONSUME CANNABIS?

The brain, specifically the frontal cortex, continues to develop until the age of 25. This part is responsible for things like attention, personality, impulse control, emotion, which is why it's important to consider refraining from using cannabis until this time. The younger you are and the more frequently you consume, the more at risk you are.

 

HOW LONG WILL CANNABIS STAY IN MY SYSTEM?

This always depends on how much you consume, how you consume it and your genetics, age, gender, and other personal biological factors. Effects can take up to 24 hours to fully dissipate, but THC can be detectable in the bloodstream for up to seven days or more, depending on several  factors, including frequency of use. 

There are few reports of secondary intoxication (i.e. from second hand smoke or vape), but it also depends on a number of factors, including dose and ventilation of the space.

 

DO ALL CANNABIS PRODUCTS MAKE YOU “HIGH”?

No. Cannabis products containing THC will have an intoxicating effect or produce a “high”. However, some cannabis products are exclusively CBD and generally have no intoxicating effects.

 

CAN I COOK WITH CANNABIS?

Yes, but it takes practice to create cannabis-infused products that are consistently dosed. 

 

HOW DO I KNOW HOW MUCH CANNABIS TO CONSUME?

Always start with a very small amount: one inhalation or a very small amount ingested. Wait at least 10 minutes before inhaling again and 60 minutes before ingesting any more. If ingesting capsules or oil, please follow the directions on the packaging. If you’re new to ingesting cannabis, consider ingesting very small amounts and waiting at least an hour to determine a product’s full effect.

The effects of cannabis vary from person to person and will also depend on the type of product and method used for consumption, along with other personal factors that can include genetics, existing mental health conditions, current mood, age, personality, gender and whether cannabis has been consumed often enough to develop a tolerance.

If you’re new to consuming cannabis or looking for a milder psychoactive effect, choose products with lower THC potency or cannabis products that contain CBD. If you prefer to avoid any potential for intoxication, opt for 100% CBD products.

 

WHAT IS CBD?

CBD is short for cannabidiol and is another common cannabinoid in cannabis. When consumed, CBD affects various processes in your body but does not produce an intoxicating effect.

 

WHAT IS THC?

Short for tetrahydrocannabinol, THC is the most common cannabinoid in cannabis. It is the primary psychoactive cannabinoid responsible for the intoxicating “high” that may be experienced when it’s consumed.

 

HOW SHOULD I STORE MY CANNABIS?

The best way to keep your flower fresh is to keep it in a cool, dark, dry place. Light, heat, and moisture will all contribute to a change in the cannabinoids of your cannabis. Dark glass containers protect from harmful UV rays, while letting non-harmful UV rays to penetrate through.

- Avoid the following when storing your cannabis:

- Keeping the cannabis in a plastic bag.

- Keeping it in a container that is too large for the quantity (that means extra oxygen).

- Storing your stash in a sunny place.

- Storing it in clear glass rather than dark. Storing it in the fridge or freezer.

- Freezing can make your trichomes break off, which drastically alters your experience, and the fridge is a very cool and dark place but there is often a lot of moisture in a fridge.

 

HOW LONG WILL MY CANNABIS STAY FRESH? 

If you store it as above – sheltering it from light, air, moisture, and high temperatures – your cannabis should stay fresh for around 6 months.

 

About My Order

DO I HAVE TO BE HOME TO RECEIVE MY ORDER?

You do not need to be home to accept delivery of your purchase. Someone else living at your delivery address can sign for the package on your behalf, provided they are 19+ years of age. Anyone accepting a delivery will need to provide proof of age using a valid government issued photo ID. 

  

HOW WILL MY ORDER BE DELIVERED?

Our delivery options have changed as we react to COVID-19. Delivery instructions are listed down below.

- Please meet your delivery driver curbside with your ID and the Credit Card used for the purchase.

- Delivery orders must be pre-paid at checkout. 

- Delivery times vary - estimated 30 minutes to 1 hour (time of delivery not guaranteed).

- Delivery orders must be placed by 10:50pm for Same Day Delivery.  

 

HOW DO I CONTACT THE LICENSED PRODUCER OF MY PRODUCT?

Should you ever need to reach them, the Licensed Producer of every product must provide their name and contact details on the product label, including an email address and phone number.

Each product also includes a lot number which refers to a specific harvest, or “lot” of products, which helps trace it back to quality control processes. Take note of the lot number if making a product inquiry.

  

CAN I RECYCLE MY CANNABIS PACKAGING?

Depending on where you live, most cannabis packaging can be recycled in your curbside recycling program or at your local recycling depot. There are also programs that specialize in non-recyclable waste (such as Terracycle) that accept cannabis packaging from Licensed Producers.

 

WHY DOES LEGAL CANNABIS SEEM TO BE PACKAGED SO EXCESSIVELY?

To protect against accidental consumption, ensure products are not appealing to children or youth, and to provide the consumer with the necessary information to make informed decisions, Licensed Producers must adhere to stringent packaging and labelling requirements enforced by the Federal Cannabis Act and Health Canada.

Unfortunately, these stringent requirements result in the mandatory inclusion of bulky and excess packaging, regardless of the quantity of the product ordered. The good news is that most cannabis packaging can be recycled, depending on where you live.

 

WHEN DO I GET MY TRACKING NUMBER?

You will receive a text notification after your order is processed.

  

CAN I RETURN PRODUCTS FOR A REFUND?

All cannabis products are final sale. Concerns related to product quality or quantity should be directed to the product’s licensed producer, as Ashario has no role in manufacturing or packaging. We suggest reviewing your purchase before leaving the store to ensure accuracy. 

Returns and exchanges are only performed with proof of purchase for faulty batteries within 14 days of original purchase. If you have an issue with a battery, you must bring the product back to the location of purchase. A trained staff member will assist you in a troubleshooting process. If unsuccessful, we will then process the return/exchange on site.   

 

WHERE’S MY ORDER?

If you have received a text or email from Ashario, confirming receipt of your order, it is being processed. 

  

Cannabis Health & Safety

WHAT ARE SOME OF THE SAFETY FEATURES OF CANNABIS PACKAGING?

Every legal cannabis product is packaged in child-safe, tamper-proof packaging to protect youth from the harms of cannabis. Additionally, because THC is intoxicating, the package for any product containing THC above 10 micrograms per gram, will feature a red icon to indicate the presence of THC and a message highlighted in yellow carrying a health-related warning.

 

CAN I GIVE CANNABIS TO A MINOR IN MY HOME?

No. According to the Cannabis Act, even parents or guardians can face significant legal consequences for distributing cannabis to a minor, including up to a 14-year prison penalty. The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.

 

HOW CAN I REDUCE THE RISKS OF CONSUMING CANNABIS?

Cannabis use has health risks that are best avoided by not using it. However, there are steps that can be taken that will reduce the health risks associated with use:

- Delay cannabis use until later in life (after the age of 25)

- Avoid using synthetic cannabis (e.g., K2, Spice)

- Avoid use of cannabis before operating a vehicle, and wait at least six hours after using cannabis before operating a vehicle

- Avoid mixing cannabis with alcohol or tobacco

- Avoid smoking cannabis

- Limit and reduce how often you use cannabis

 

CAN I USE CANNABIS WHILE PREGNANT OR BREASTFEEDING?

There is not a lot of research done on pregnant women using cannabis and the effects it leaves on their child, however, it is not recommended to consume cannabis while pregnant. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. 

 

DOES CANNABIS CONSUMPTION LEAD TO OTHER DRUG USE?

There is limited evidence that suggests cannabis use is likely to precede the use of other legal and illicit substances and the development of addiction to other substances. The majority of people who consume cannabis do not go on to use other harder substances, such as stimulants or opioids.

 

IS IT UNHEALTHY TO INHALE CANNABIS SMOKE?

Inhaling smoke of any kind can lead to lung damage and respiratory problems. Certain smoking practices such as deep-inhalation or holding one’s breath increases these risks. It is known that cannabis smoke contains chemicals and tar that are similar to tobacco smoke.

 

IS IT POSSIBLE TO OVERDOSE ON CANNABIS?

Overdosing on cannabis is not like a typical overdose you would experience with other substances. Though you technically can consume too much, the experience would typically include vomiting followed by a loss of consciousness. This is referred to "greening out". There is no documented case of death resulting from a toxic overdose of cannabis.

 

WHY SHOULDN’T ALCOHOL BE CONSUMED WITH CANNABIS?

Combining cannabis and alcohol can elevate the felt effects and lead to extreme intoxication, dizziness and nausea. Combining cannabis with alcohol can also increase the risk of vulnerable people experiencing psychotic symptoms. Combining the two further lowers concentration and reaction times.

 

WHY SHOULDN’T TOBACCO BE CONSUMED WITH CANNABIS?

Tobacco is harmful on its own, and the co-use of tobacco and cannabis has been associated with developing a dependence on either substance, negative mental health outcomes, engagement in other risk-taking behaviours, and increased difficulty stopping cannabis use.

There is some evidence that suggests combining tobacco with cannabis can lead to smoking initiation as well. In addition, using both substances may also lead to increased health risks compared to using just one or the other, such as the impact on the respiratory system.

 

CAN I DRIVE WHILE OR AFTER USING CANNABIS?

Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis, and ensure you are informed about the driving laws in Ontario. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis. If tested, you could test positive for cannabis content in your body.

There are strict penalties for driving and cannabis in Ontario.

  

CAN I GET HURT CONSUMING CANNABIS?

There is no documented case of death resulting from a toxic overdose of cannabis.

However, it is possible to “over consume” cannabis, whereby short-term and long-term adverse effects can occur, especially if you consume large amounts. Short-term adverse effects may include confusion, fatigue and anxiety, panic, paranoia, elevated heart rate, and a significant impact to your ability to make decisions and react quickly.

The potential long-term risks include harm to your memory, decision-making ability, concentration, intelligence and mental health harms. Inhaling cannabis long term may also lead to lung damage and infections.

Driving or operating large machinery after consuming cannabis would present great risks to yourself and others. Remember that driving while impaired is against the law. It’s also crucial to keep all cannabis products stored safely to avoid consumption by children or pets.

 

IS CANNABIS ADDICTIVE?

It can be. Some people are more prone to becoming addicted than others, and studies suggest that using cannabis in youth increases the risk of addiction.

Approximately one in 10 adults who have ever consumed cannabis will develop an addiction, also known as “cannabis-use disorder.” The early onset of use, long-term use and combining cannabis with tobacco increase the potential of addiction and other health risks. Initiation of use in adolescence increases risk of developing cannabis use disorder to one in six.

 

IS SECOND-HAND SMOKE HARMFUL?

Second-hand smoke is harmful, but the relationship is mediated by several factors, including the amount of smoke, frequency of use, ventilation and more. Little is factually known about the effects of cannabis smoke on lung health. However, cannabis smoke irritates the throat and lungs, and contains chemicals and tar that are similar to tobacco smoke, which can raise risks for cancer, and lung disease.

 

WHAT SHOULD I DO IF I’VE CONSUMED TOO MUCH CANNABIS?

Stay calm and in a safe place. Try to distract yourself by listening to music or watching a movie. Have something to eat and drink plenty of water. If you are feeling distressed, call Telehealth Ontario at 1-866-797-0000 or 1-866-797-0007 (TTY). If you’re experiencing a frighteningly rapid heartbeat, call 911.

 

CAN CANNABIS HAVE ADVERSE EFFECTS WHEN USED WITH ANY MEDICATIONS?

Yes. Cannabis can have interactions with other drugs or medicinal products. Please check with your doctor or pharmacist for possible adverse effects when combining with medication.

 

WHAT SHOULD I DO IF MY CHILD INGESTS CANNABIS?

Contact 911 immediately.

 

HOW SHOULD I STORE CANNABIS?

Dried cannabis should be kept in a dry, cool place. If you have children or pets in your home, ensure that all cannabis products are kept safely out of reach and ideally kept in a secure childproof container.

 

About Ashario

IS MY INFORMATION PRIVATE?

Your privacy is important to us. Please read our full privacy policy.

 

I RECENTLY PURCHASED A PRODUCT AND NOW THE PRICE HAS BEEN LOWERED. CAN I BE REFUNDED THE DIFFERENCE?

No. We don’t offer price adjustments at this time.

 

WHERE IS MY PERSONAL INFORMATION STORED?

Ashario is committed to protecting the privacy and confidentiality of its customers' personal information. Our Privacy Policy explains how we will ensure the confidentiality and privacy of the personal information you provide to us.

 

CAN I USE MY MEDICAL DOCUMENT FOR MEDICAL CANNABIS TO MAKE A PURCHASE ASHARIO?

No. Ashario does not give medical advice or fill medical prescriptions.

 

HOW DOES ASHARIO ENSURE THAT CANNABIS PRODUCTS ARE NOT SOLD TO YOUTH?

Ashario has a strict policy of verifying the age of online visitors at the time of site entry, purchase and receipt of products.

 

IS ORDERING ONLINE SECURE?

We use one of the most secure online ordering systems available and aim to provide the highest possible security at all times. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and credit card details.

 

CAN I BUY ONLINE AS A “GUEST?”

Yes, as long as you are 19 years of age or older you can buy online as a guest. You are not required to register for an account in order to browse or buy any products.

 

WILL ASHARIO STOP ME FROM PURCHASING MORE THAN 30 GRAMS OF CANNABIS IN ONE DAY?

Our online store limits the amount of cannabis a customer can purchase to 30 grams of dried cannabis, or the equivalent in other formats, per transaction. Transactions are not limited per day.

It is important for customers to understand that provincial legislation restricts the maximum amount of cannabis an individual may possess in public to 30 grams.

 

Legalization

CAN I GROW CANNABIS PLANTS OUTDOORS?

Cannabis plants are annuals, and because they are not indigenous to our region, outdoor growing is challenging. Plant them outside in mid to late spring in a private fenced-in spot with good soil and plenty of sun and space and water them regularly.

 

WHAT ARE THE GROWING STANDARDS AND REGULATIONS FOR LEGAL CANNABIS?

The growing conditions for legal cannabis are strictly monitored and regulated by Health Canada as set out in the federal Cannabis Act. These regulations mean regular inspections of production facilities, growing conditions and product storage.

 

WHERE CAN I CONSUME CANNABIS?

Currently, you can smoke or vape your recreational and medical cannabis in your private home, in your unit or on your balcony (depending on your building rules), in many outdoor public places (like sidewalks and parks), in designated guest rooms in hotels, motels or inns, residential boats or vehicles fitted with permanent sleeping accommodations and cooking facilities when parked or anchored and meet other criteria, and in controlled areas in: long-term care homes, certain retirement homes, residential hospices, provincially-funded supportive housing, designated psychiatric facilities or veterans’ facilities.

However, other laws and policies may apply to restrict cannabis use in these places, such as municipal by-laws, condo by-laws, lease agreements, and the policies of employers and property owners.

 

CAN I GO INTO THE UNITED STATES OR ANY OTHER COUNTRIES WITH MY LEGALLY PURCHASED CANNABIS?

No. Never cross the border with your legally purchased cannabis. Cannabis still remains an illegal drug in the U.S. and many other countries, even despite some states legalizing cannabis for non-medical and medical purposes.

 

CAN I BRING CANNABIS PRODUCTS INTO CANADA FROM THE UNITED STATES?

No. If you are entering Canada from another country and you have cannabis with you in any form, you must declare it to the Canada Border Services Agency. Not declaring cannabis in your possession at the Canadian border could lead to arrest and prosecution.

 

HOW CAN I GROW MY OWN PLANTS?

You may purchase seeds from Ashario.ca and are legally permitted to grow up to four plants in your home (not per person).

 

WHO REGULATES THE PRODUCTION AND SALE OF RECREATIONAL CANNABIS?

Through Health Canada, the Government of Canada regulates the production of cannabis, while the Government of Ontario authorizes its distribution and sale.

 

WHAT IS THE LEGAL AGE TO PURCHASE CANNABIS?

In Ontario, you must be at least 19 years of age to buy and possess cannabis.

 

CAN I GROW CANNABIS AT HOME?

Yes. You can grow up to four plants per private residential dwelling (not per person).

 

CAN I TRAVEL WITH CANNABIS OUTSIDE THE PROVINCE?

As of October 17, 2018, recreational cannabis became legal across Canada. The public possession limit of a maximum of 30 grams per individual is the same in all provinces and territories. Crossing the Canadian border with cannabis remains illegal, even after legalization.

 

WHY CAN I BUY ONLY 30 GRAMS AT A TIME?

Provincial legislation reaffirms the federal restriction of 30 grams as the maximum legal amount of cannabis an individual can possess in public. Adults 19 years of age or older in Ontario may possess over 30 grams in a private residential dwelling.

 

HOW MUCH RECREATIONAL CANNABIS AM I ALLOWED TO PURCHASE?

Adults 19 years of age or older may purchase up to 30 grams of dried cannabis, or the equivalent in other formats, per transaction. Our online store includes a shopping bag calculator that’s visible during shopping and when confirming an order before payment. This calculator automatically converts all cannabis products into the equivalent of dried cannabis in accordance with federal legislation. While customers may select more than 30 grams in the shopping bag, selections must be narrowed down to 30 grams or less when confirming an order and purchasing products.

It is important for customers to understand that provincial legislation restricts the maximum amount of cannabis an individual may possess in public to 30 grams. Adults 19 years of age or older in Ontario may possess over 30 grams in a private residential dwelling.

If you choose to grow cannabis yourself, you are only permitted to possess up to four cannabis plants per private residential dwelling (not per person).

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